Exchange Policy

Before you receive your order

• The parcel is not opened before payment — a published policy for all orders.
• Inspect the parcel externally on receipt and make sure it is intact.

The 48-hour window

• You may request an exchange within 48 hours of the delivery time confirmed by the shipping company.
• A countdown of the time remaining is shown on the order page in your account.
• When the window ends, the exchange option closes automatically.

How to request an exchange

• From the order page in your account, or by contacting customer service.
• Uploading clear photos of the product with its tag is required for the request to be accepted.
• Choose the exchange type: the same product in another size or color, or a different product with the price difference settled (extra payment or store credit).

Exchange eligibility

• The request is made within the 48-hour window.
• The product is unused, in its original condition, with the original tag attached.
• The product is not excluded from exchange (for example underwear, for hygiene reasons).
• The same product has not been exchanged before.

How the exchange happens

• The replacement is reserved for you as soon as your request is accepted, so it cannot sell out.
• Where the shipping company supports swap service, the courier hands you the replacement and collects the original in the same visit.
• You receive notifications with the request status and the exchange date.

Exchange shipping fees

• Manufacturing defect or our error: the store pays the full fees.
• Size change or change of mind: the customer pays, and the amount is shown before confirming the request.

Manufacturing-defect exception

A manufacturing defect is always accepted, even after the 48-hour window ends — a hidden defect does not always show within two days. Contact us as soon as you discover it with photos showing the defect, and we will cover the full exchange fees.

Your statutory right

The 48-hour window is a fast exchange service we provide; it does not reduce your statutory right to return distance purchases within 14 days under the Consumer Protection Law No. 181 of 2018.