Privacy Policy

Data we collect

We collect data you give us directly and data generated by your use of the store:

• Account and order data: name, mobile number, email, delivery address and governorate.
• Transaction data: the products ordered, order value and payment method (never any card details).
• Usage data: pages visited, device and browser type — via analytics cookies and only with your consent.

How we use your data

• Fulfilling and delivering orders and contacting you about them (calls, WhatsApp or SMS).
• Customer service, including exchange and return requests.
• Improving the store and measuring performance — with your consent to analytics cookies.
• Sending offers and marketing messages — only with your explicit consent, and you can unsubscribe at any time.

Sharing your data

We never sell your personal data. We share it only as needed to fulfil your order, with:

• Shipping companies, to deliver your orders.
• Licensed payment providers, to process payments.
• Messaging providers (WhatsApp / SMS / email), for order notifications.
• Public authorities, where a legal obligation exists.

Payment data

Card details are processed entirely by a payment gateway licensed by the Central Bank of Egypt. Card numbers are never stored on our systems.

Cookies and similar technologies

Necessary cookies always run to power the cart, checkout and security. Analytics and marketing cookies run only with your explicit consent, and you can change your preferences at any time from “Cookie settings” at the bottom of the page.

Storage and data transfers

We keep your data for as long as needed for the purposes above or to meet legal and tax obligations. Our data may be hosted with cloud providers outside Egypt with appropriate safeguards in place; by using the store and accepting this policy you consent to this processing.

Your rights

• Access your personal data and request a copy of it.
• Correct inaccurate data.
• Request deletion of your data within the limits the law allows.
• Withdraw your consent to marketing processing at any time.

Contact us

To exercise any of your rights or ask about this policy, contact us via the support numbers shown at the bottom of the site.

Policy updates

We may update this policy from time to time; the version published here is always the one in effect.